Frequently Asked Questions
How do I book an appointment or verify/view my current appointments?
Each of our Massage Therapists are self employed and therefore set their own pricing and services. Feel free to text them directly with any questions.
You can now view, change or cancel any of your sessions at the website as well:
Click the "Book, Change or View" button
"Sign In" (upper right corner)
All your appointments are listed with a button to the right to reschedule or cancel more than 24 hours prior to your session time.
How do I reach my LMT / Service Provider?
Typically text is best as we all spend most our day in session. Each of our numbers are here:
https://www.liveoakmassage.net/contact
Or you can find individual provider profiles here:
Do you sell Gift Certificates?
We do! Practice-Wide gift certificates are available for purchase from this website. We offer electronic or physical gift certificates usps mailed or scheduled for pick-up at the practice. Please read all details here:
https://www.liveoakmassage.net/practice-wide-gc-form
What is the reschedule / cancel policy?
We appreciate your understanding that we have to protect the income of our businesses.
Should you not appear for an appointment or cancel/reschedule within 24 hours of your session time, you may not be permitted to book again at our practice and/or be subject to a fee equal to the cost of the missed appointment.
Gift Certificates will be considered redeemed against sessions that are missed, cancelled or rescheduled within 24 hours of your session time.
Do you offer Couples or Outcall sessions?
Unfortunately we are unable to offer Couples or on-site massage sessions. Please click the relevant link below for our recommendations for excellent local businesses that do!
Do you accept insurance?
We do not. Typically Florida chiropractic and physical therapy offices are businesses that are capable of billing massage services against insurance.
This is my first massage. What should I expect?
You'll need to arrive about 10 to 15 minutes before your appointment for a quick chat to review the intake form you filled out prior to arriving. This includes a brief overview of any recent surgeries or injuries you may have as well as any relevant medical conditions. The LMT will explain her plan for the session and ask if you have any other questions or concerns. Finally, she'll leave the room for you to undress and get on the table.
There is a restroom adjacent to the lobby. If there is any doubt at all, pee anyways! It's also not a big deal if you need a restroom break in the middle of your session. Your LMT will leave the room, you'll get dressed and when you're ready the massage will resume.
Most folks remove all clothing except for their underwear. It's also pretty common for clients to be completely naked or wearing trunks / a bathing suit. It truly is about whatever puts you most at ease. It's best to remove all jewelry, but anything can be worked around.
After knocking, your massage therapist will return to the room and make any adjustments to the table that you need: table temperature, the pillow under your legs, the face cradle, etc.
You'll be covered at all times except for the particular area that's being worked on by a sheet and a blanket over that. Please keep in mind that if you leave something on (your socks, for example), that is our cue to avoid the area. If we need you to adjust your position we will either move you (for instance, lift your arm) or will tell you what position we need you to move into. About half way through we'll ask you to turn over while we hold the covers over you.
If at any time you find the pressure to be too little or too much, you just need to let your LMT know and it can be adjusted easily.
Hot towels are used on your back and feet if you choose. You can also select to have only certain areas worked on (back, neck and shoulders, for example.) Not everyone wants a full-body session; some like to pick and choose muscle groups or have certain areas skipped altogether.
Practically anything can be changed at any time during the session to better suit you. Please be sure to let your massage therapist know!
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Pressure
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Time allocation to a particular area
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Table temperature
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Bolster / Pillow position
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Music / Sounds
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Additional pillows
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Face cradle position (The cradle that your head rests in when you are face down can be raised, lowered, tilted or any combination of the three. You should feel as if you're in a nice neutral position; NOT like your neck is pinched or over extended.)
When the session is finished, your LMT will let you know and leave the room. Sit up slowly, get dressed and exit; we'll be waiting just outside the room to walk you to the front to accept payment and review anything you like.
How much actual massage time is included?
Our goal is for your entire booked session to be for massage. We block off time before each appointment to enable you to share your expectations, disrobe and get comfortable on the table. If you arrive 10/15 minutes prior to your scheduled appointment, this will ensure you have the entire session on the table. We typically cannot extend sessions if you are late.
What's the difference between Swedish and Deep Tissue?
The main difference is pressure and your goals for the session.
Swedish is a classic massage that uses light to medium pressure to promote relaxation, ease muscle tension and reduce stress. There is no focus on a particular issue or trigger points (knots).
Deep Tissue techniques are suited best for clients that enjoy firmer pressure and/or for significantly tight areas or injuries. This massage is also for those who have trigger points (knots) that they wish to be addressed. Because of the slower and more targeted nature of Deep Tissue work, a 30 or 60 minute session will likely not be a full-body session.
What does "full-body" mean?
It's different for every therapist, but for most, a typical full body session is:
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Back & shoulders
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Hips and glutes (if needed)
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Back and front of legs
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Feet
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Arms and hands
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Neck, tops of shoulders and scalp massage
What if I'm sick or have something contagious?
If you are ill or suspect you're getting sick, please reschedule your appointment! We all appreciate your not wanting to get us sick too. Also, you will not enjoy your massage if you have a cold or stomach bug.
It is extremely important for the Massage Therapist's health and safety that you let her know of any contagious conditions you have. Fungus, warts, open wounds or sores can all be easily avoided while still enabling a great massage.
Am I supposed to tip?
We are self employed and sincerely appreciate this expression of your satisfaction with the service. Most people tip anywhere from $5 to $30.
It is not the least bit offensive if you choose not to tip. We're grateful for your business and appreciate seeing any of these expressions of your being happy:
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Your return business
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Referrals
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A Facebook post
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An online review
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A derpy smile before you leave
